In Balsam we believe that in order for any system to succeed it is not enough to provide all the functionality requested by the customer. It is necessary for the users of that system, to accept it as a tool to help them in their daily work. Having a system that is easy to use, simulates the real day-to-day work of the user and can be easily integrated into the daily routine triggers this acceptance.
This can only be achieved by providing comprehensive classroom and hands on training to all users, then supporting the users during the launch of the project.
Another main criteria for the success of a project, is to upgrade the capabilities of the local team at the customer site to a level that allows them to independently use and follow up their systems.